Privacy and Cookie Policy

Last Updated: July 8, 2025

At London Luxury Candle Supplies (referred to as “the Store,” “we,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide any information by which you can be identified while using this website, you can be confident it will only be used in accordance with this policy. We may update this page occasionally, so we encourage you to check it from time to time to ensure you’re happy with any changes.

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Information We Collect

We may collect the following information:

• Name

• Contact details including email address

• Demographic information such as postcode, preferences, and interests

• Other details relevant to customer surveys, promotions, or offers

For a list of cookies we use, please see the “Cookies We Collect” section below.

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How We Use Your Information

The information we collect helps us better understand your needs and enhance your experience with us. Specifically, we use your data for:

• Internal record keeping

• Improving our products and services

• Sending promotional emails about new products, special offers, or updates we think you’ll find useful

• Market research (we may contact you via email, phone, or post)

• Personalizing your website experience based on your interests

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Security

We take data security seriously. We’ve implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure.

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How We Use Cookies

Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. They enable websites to respond to you as an individual by tailoring content to your needs.

We use cookies to:

• Monitor which pages are being visited

• Improve website performance and user experience

• Analyze traffic for statistical purposes

Cookies do not give us access to your computer or any personal information, other than what you choose to share with us. You can accept or decline cookies in your browser settings. Please note, declining cookies may affect your experience on our site.

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Links to Other Websites

Our site may contain links to external websites. Once you leave our site, please note that we do not control those websites and cannot be responsible for the protection and privacy of any information you provide while visiting them.

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Controlling Your Personal Information

You may choose to restrict the use of your personal information in the following ways:

• Opt out of direct marketing by ticking the appropriate box when filling out forms

• Change your preferences at any time by contacting us

We will not sell, distribute, or lease your personal information to third parties unless required by law or with your permission. You may request details of personal information we hold about you under the Data Protection Act 1998 (a small fee may apply). If you'd like a copy, or to correct any inaccuracies, please contact us via our Contact Us page.

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Cookies We Collect

Cookie Name	Description
FORM_KEY	Prevents forged requests
PHPSESSID	Identifies your session
GUEST-VIEW	Allows guest order access
PERSISTENT_SHOPPING_CART	Stores cart and viewing history
STF	Records products shared with friends
STORE	Stores language or store selection
USER_ALLOWED_SAVE_COOKIE	Indicates cookie consent
MAGE-CACHE-*	Supports browser caching for faster loading
SECTION-DATA-IDS	Supports dynamic content updates
PRIVATE_CONTENT_VERSION	Manages cached user content
X-MAGENTO-VARY	Facilitates server-side caching
MAGE-TRANSLATION-*	Supports multilingual content

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Mobile Terms of Service

London Luxury Candle Supplies
Last Updated: July 8, 2025

By subscribing to London Luxury Candle Supplies' mobile messaging service (the "Service"), you agree to the terms outlined below.

Service Overview

We may modify or discontinue the Service at any time without notice. By signing up, you consent to receive recurring SMS/text messages from us at the number provided. These messages may be sent via automated systems and can include promotional content such as updates, offers, or cart reminders.

Participation is voluntary, and your consent is not a condition of purchase.

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Fees & Frequency

We do not charge for this service, but standard messaging and data rates may apply. Message frequency may vary based on your interactions. Please check with your mobile provider for details.

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Opt-Out Instructions

To unsubscribe, text STOP to LLCS or click the unsubscribe link in any message (if applicable). You will receive a final confirmation message. If you’re subscribed to multiple messaging programs, you must opt out of each separately.

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Support

For help, text HELP to LLCS or email us at [email protected].

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Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. It is your responsibility to provide an up-to-date mobile number. If your number changes, please re-subscribe using your new number.

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Limitation of Liability

To the extent permitted by law, we are not liable for delayed, failed, or misdirected messages, or for any actions you take based on the content of our messages.

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Your Privacy

We respect your privacy and are committed to protecting your information. For details, please refer to our full Privacy Policy above.