Following Government recommendations in relation to COVID-19, we are continuously practicing our social distancing and the highest level of hygiene for the safety and well-being of our customers and staff. With these additional practices in place, some changes have been enforced within our workplace, in turn which have impacted our ordering and fulfilment processes. Please refer to ORDERING PROCESSES below for more information.
Our website remains OPEN 24/7 and our warehouse will continue its day to day operations unless further guidelines are advised by our government and health officials.
ORDERING PROCESSES & TIMES
Due to the extensive volume of orders, we have had to enforce some temporary changes to our ordering process. Please note:
Our processing time for orders is between 1-5 business days (excluding shipping) upon receipt of the order. Please note if an order is marked “Complete” online, it has been processed by our warehouse team only, and is in the queue to be picked up by our couriers. Once shiped or collected, an email will be sent from our courier or dispatch team to advise its status.
NO PRIORITY ORDERS
Due to our extended processing times, we are NOT ABLE TO PROCESS PRIORITY ORDERS at this time.
AUTHORITY TO LEAVE ON DELIVERIES
In accordance with the Government’s guidelines on social distancing, we strongly recommend that you download the DPD app and select "leave in a safe place" for your deliveries. This ensures contactless delivery for the safety our customers and courier personnel. If you have specific limitations to the delivery time or location of your order, please let our courier partners know via the app / tracking number and they will endeavour to follow your delivery requirements as best as possible.
We are unable to merge/add on orders at this time. Shipping will be applicable on subsequent orders and all orders will be shipped as separate consignments.
We understand the importance of timing for your business and our team are working diligently to complete every order in a timely manner.
We thank your patience and understanding during this time.